FREQUENTLY ASKED QUESTIONS
How long does my order take to ship?
Orders placed before 3 PM EST typically ship the same day. Orders placed after 3 PM EST will ship the next business day. For weekend orders, please allow 48-72 hours for processing.
How do you ship the orders?
We use UPS or USPS to ship our orders. The responsibility for delivery transfers to the carrier once your package leaves our facility.
Can I have my order any faster?
We offer various shipping options, including expedited services. If you need faster shipping, please contact us before placing your order to discuss available options.
Can I ship my order using a different billing address?
Yes, you can ship your order to a different address from your billing address. Just ensure that the shipping address is correctly entered during checkout.
How can I check on the status of my order?
You can track your order status using the tracking number provided in your shipping confirmation email. Additionally, you can log in to your account on our website for updates.
Can I make a change to my order?
If your order was placed before 3 PM EST, we may be able to accommodate changes. Contact our customer service team immediately at (800)-766-8645. Note that some changes may not be possible depending on the order status.
How can I cancel my order?
To cancel your order, contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we can assist with cancellation.